TermS and conditions for
Jenno’s Gallery

Jenno’s Gallery
Engvej 10
7490 Aulum
TEL: +45 50 92 22 23
CVR: 41220732

Payment

Jenno’s Gallery receives online payments with: Visa / Dankort, Visa, Mastercard.

Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.

When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or reject the payment.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)

Jenno’s Gallery uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and cannot be read by other outsiders.

Jenno’s Gallery’s own website also uses encryption with SSL protocol.

Delivery

The delivery time for your order is 1-7 days.

Delivery area: We only deliver goods within Denmark.

Jenno’s Gallery ships items with the following: Pick-up, DAO – Direct, DAO – Parcel shop

The freight is calculated based on weight.

You will be able to choose between having the package sent “without private delivery” or “with private delivery”.

You will always receive a track and trace number so you can track your package, from our warehouse and home to you.

Right of withdrawal

There is a 14-day full right of withdrawal on items purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You will bear any return costs yourself.

Requests for cancellation must be notified to us no later than day 14 after delivery and be received by us no later than 14 days after we have been informed of your use of the right of withdrawal.

Requests for the use of the right of withdrawal must be sent by email kontakt@jennosgalleri.dk to which the standard cancellation form is requested to be filled in and sent with (cf. the form at the bottom of the terms and conditions).

The condition of the item upon return

You are liable for the deterioration of the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and function. This means that you must handle the item in the same way as if you were shopping in a physical store.

If the item has been handled in addition to what is described above, it is considered used and of impaired value. This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back. It is up to Jenno’s Gallery to assess the condition of the item.

Right of complaint

There is a 2-year right to make a complaint about products in accordance with the Danish Sales Act. The right of complaint applies to all errors in software, material and manufacturing.

Complaints regarding defects and errors must be notified to Jenno’s Gallery within a reasonable time after receipt of the item. Here, max. two months as a reasonable time, unless otherwise agreed. We reimburse reasonable shipping costs.

The complaint is dropped due to incorrect or unusual operation of the product.

Jenno’s Gallery covers the return costs to a reasonable extent.

Upon return, contact the company:

Jenno’s Gallery
Engvej 10
7490 Aulum
TEL: +45 50 92 22 23

Complaints are not received if these have been sent on COD (cash on delivery).

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Jenno’s Gallery, we need the following information:
. Name
. Address
. Phone number
. Email address

We register your personal information for the purpose of being able to deliver the item to you.

The personal information is registered with Jenno’s Gallery and stored for up to five years, after which the information is deleted.

When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information is collected and why.

The director and staff of Jenno’s Gallery have access to the information recorded about you.

The data manager in Jenno’s Gallery is: Jens Andersen

We do not store and transmit customer information encrypted.

As registered with Jenno’s Gallery, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this are directed to kontakt@jennosgalleri.dk.

Cookies

At www.jennosgallery.com cookies are used for the purpose of optimizing the website and its functionality, and thus make the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions at Webshop Cookies og Privatlivspolitik.

Log-statistics

We use a log statistic on www.jennosgallery.com, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left, etc.

The log statistics are only used for the purpose of optimizing Jenno’s Gallery’s website.

Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Opportunities for appeal

In the event of a complaint, our e-mail address must be stated: kontakt@jennosgalleri.dk and the website on which you purchased the item.
A complaint about a product or service can be submitted to the Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Klageløsning via Klageportalen for Nævnenes Hus (Link).
For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform.
ec.europa.eu

Standard cancellation form